Privacy Policy

Protecting your privacy is important to Climat-Control SB inc. (hereinafter “Zéro-C”, “we”, “us”, “our”). For this reason, we have implemented safeguards and sound management practices for your personal information in accordance with applicable laws, including Bill 25.

This Privacy Policy (the “Policy”), which should be read in conjunction with the Website Terms of Use, describes our practices regarding the collection, use, processing, disclosure and retention of Personal Information of our customers, visitors and users.

By using our websites https://zero-c.com/ca and https://zero-c-climat.com/ (the “Website”) or by doing business with us, you agree that we may collect, use, process, disclose and retain your Personal Information in accordance with the terms described herein. If you do not agree to abide by and be bound by this Policy, you may not visit, access or use our Website or share your Personal Information with us.

This Policy does not apply to Personal Information of Zero-C employees, representatives and consultants, or any other person affiliated with Zero-C, or to any information that is not Personal Information as defined by applicable law.

Purpose of this Policy

This Policy tells you what personal information we collect by technological means, how we process it, and when we need to communicate it to subcontractors or third parties.

The term “personal information” refers to any information about a person that reveals, directly or indirectly, something about that person’s identity, characteristics or activities. Examples include your name, date of birth, personal e-mail address, financial information and personal identification numbers.

Contact us

Any questions, comments, requests, concerns, exercise of rights or complaints regarding this Privacy Policy should be directed to our Privacy Officer at the following coordinates:

Consent to the collection of personal information

At Zéro-C, respecting your privacy and the confidentiality of your data is paramount. That’s why this Privacy Policy tells you what information we collect electronically and for what purposes, the means we use to collect it, how we process it, and when we need to disclose it to subcontractors or third parties, privacy and security measures, and your rights in relation to your Personal Information.

By providing us with Personal Information, you authorize Zéro-C to proceed with the collection and processing of your Personal Information which is necessary to offer you our products and services. We want you to know that you are always in control of your Personal Information and that you can refuse to allow us to collect Personal Information about you. To do so, simply let us know or mention it to us when the Information is collected on paper, verbally or in the presence of a member of our staff. You may also inform our Privacy Officer (PIP) of information collected by electronic means and indicate your refusal to the collection. We may not be able to serve you.

The consent you give us to collect or process your personal information may be withdrawn at any time. We will respect your choice in accordance with our legal obligations.

In the course of our activities, we collect and use Personal Information by specified means such as :

• When browsing our website;
• During visits to our places of business where CCTV cameras are used;
• By using Wi-Fi in our places of business;
• When downloading our applications on your smart electronic devices;
• When we communicate by telephone or live chat;
• During social media interactions;
• When interacting on websites such as Facebook, LinkedIn, etc.
• When interacting with our authorized representatives

Personal information collected

In the course of our activities, we may collect, process and use various types of personal information. We strive to limit the collection of personal information to that which is necessary to provide our services to you or as permitted by law.

The personal information we collect includes :

Via our Website and any other means or electronic site:

• contact information, such as your first and last name, e-mail address and telephone number, to contact us via our Website;
• information, such as your contact details, LinkedIn profile and CV, when you apply for a job with us;
• information, such as your contact details and the type of property you own, when you request a quote;
• information collected automatically when you use the Site, including connection information and other information about your activities on the Website, such as your IP address, the pages you have viewed and the requests you have made, the time and date of your visits, the number of connections, the operating system of your device and other hardware and software information;

When you interact with us:

• professional or employment-related information, such as your resume, place of employment, titles or positions, employers, companies owned, salary or self-employment income as well as information regarding your criminal history and other information you provide to us when you apply for a job;
• contact information, such as your first and last name, e-mail address, telephone number and address for creating a customer account;
• information about products or services, such as information about the services we have provided to you;
• transaction and payment information, such as the payment method used, date and time, payment amount, billing zip code, your address and other related information;
• information you choose to provide or transmit to us, for example, when you fill out a form, respond to a survey or communicate with one of our employees or representatives.

Use of personal information:

In general, we use your personal information only for the purposes permitted or required by law or for the following purposes:

• offer or improve our products and services or develop new products and services;
• to answer your questions, collect your opinions and comments or provide you with assistance if required;
• operate, maintain, supervise, develop, improve and offer all the functionalities of our Website;
• to verify your identity or personal history, as permitted by law, or to comply with our obligations under applicable laws and regulations;
• send messages, updates, security alerts or transmit communications in accordance with the law;
• administer a contest, promotion, survey or other feature of the Website or our services;
• conduct research and analysis related to our company and services;
• detect and prevent fraud, errors, spam, abuse, security incidents and other harmful activities;
• establish, exercise or defend a right or legal claim.

We always respect the purposes for which we have collected your personal information. If we wish to use or disclose your personal information for other purposes, we will seek your consent, except as permitted by law.

Individuals under 14 years of age

We do not knowingly collect or use personal information from persons under the age of 14. If you are under 14 years of age, you must not provide us with your personal information without the consent of your parent or guardian.

If you are a parent or guardian and become aware that your child has provided us with personal information without consent, please contact us as described in the “Contact Us” section to request that we delete that child’s personal information from our systems.

Disclosure of personal information

In the course of our activities, we make your personal information available to our employees, consultants or agents whose duties so require.

While we try to avoid sharing your personal information with third parties, we may use service providers to perform various services on our behalf. We use suppliers for data analysis (Google Analytics), IT management and security, website management, marketing, hosting and data storage. In these circumstances, we provide only the personal information necessary to fulfill their mandate, and we are committed to ensuring that the principles set out in this Policy are respected.

In addition, these service providers provide us with sufficient guarantees that they will implement adequate safeguards to protect your personal information before it is processed or disclosed to them. When our service providers no longer need your personal information, we ask them to destroy it appropriately.

The personal information we collect and store is protected and securely hosted on servers that may be located outside Quebec, in Canada and the United States.

We may also share, transfer or disclose, strictly in accordance with this Policy, your personal information with third parties when required by law or as part of a business transaction involving the sale, transfer or assignment, in whole or in part, of Zero-C or our assets. In this case, and in the event that the business transaction is completed, we will inform you before your personal information is governed by another privacy policy.

We do not sell, trade or otherwise disclose your personal information to third parties, subject to exceptions provided by law.

Retention of personal information

Subject to applicable law, we retain your personal information only as long as necessary for the fulfillment of the purposes for which it was collected, unless you consent to your personal information being used or processed for another purpose. After this period, your personal information will be securely destroyed or anonymized.

For more information on how long your personal information is kept, please contact us as indicated in the “Contact us” section.

Rights regarding personal information

You have the following rights:

• The right to be informed of the personal information we hold about you and to request a copy of documents containing your personal information, subject to exceptions provided by applicable law;
• The right to have the personal information we hold about you rectified, amended and updated if it is incomplete, ambiguous, out of date or inaccurate;
• The right to withdraw or change your consent to Zero-C’s collection, use, disclosure or retention of your personal information at any time, subject to applicable legal and contractual restrictions.
• The right to ask us to stop disseminating your personal information and to de-index any link attached to your name that gives access to this information if such dissemination contravenes the law or a court order;
• The right to file a complaint with the Commission d’accès à l’information, subject to the conditions set out in the applicable law.

To exercise any of these rights, please contact us as indicated in the “Contact us” section.

Protection of personal information

Zéro-C has implemented physical, technological and organizational security measures to adequately protect the confidentiality and security of your personal information against loss, theft or any unauthorized access, disclosure, reproduction, communication, use or modification. These measures include the use of an SSL portocole, network monitoring software, the use of a firewall, controlling access to our offices and our equipment, setting up a secure connection on our Website between your device and our server, making Zero-C employees aware of this Policy, obtaining their commitment to comply with it and to respect the confidentiality of your personal information, and adopting governance measures aimed in particular at the secure retention and destruction of your personal information.

In addition, we limit access to your personal information to those staff members who need it to perform their duties. These people only have access to the information they need to carry out their tasks.

Despite the adoption of such measures, we cannot guarantee the absolute security of your personal information. If you have reason to believe that your Personal Information is no longer secure, please contact us immediately as described in the “Contact Us” section.

Limitation of liability

Zéro-C undertakes to take all reasonable measures to ensure a level of confidentiality and security of personal information that complies with technological standards appropriate to its sector of activity.

Notwithstanding the foregoing, you declare that you understand and acknowledge that no computer system offers absolute security and that there is always some degree of risk involved in transmitting Personal Information over the public network that is the Internet.

You agree that Zero-C shall not be responsible for any breach of confidentiality, hacking, virus, loss, theft, misuse or alteration of Personal Information transmitted or hosted on its systems or those of a third party. You also waive any claim in this regard, except in the case of gross negligence or wilful misconduct on the part of Zero-C. Accordingly, you agree to hold Zero-C and its officers, directors, affiliates and business partners harmless from any and all damages of any kind, whether direct or indirect, incidental, special or consequential, arising out of or in connection with the use of your Personal Information.

In the event of a breach of the confidentiality or security of your Personal Information that presents a high risk to your rights and freedom, you will be notified of such breach as soon as possible, and Zero-C will take the necessary steps to preserve the confidentiality and security of your Personal Information.

Connection indicators

We use cookies and similar technologies (collectively, “Cookies”) to help us operate, protect and optimize the Website and the services we offer. You can set your browser to notify you when you visit the Website, so that you can decide whether or not to accept some or all Cookies.

Among the Cookies we collect via our Website are the following:

Strictly necessary cookies: these cookies are necessary for the Website to function properly.
and cannot be disabled.

• Functionality cookies: these allow the Website to remember the choices you make (such as your username, preferred language, etc.) to provide you with a personalized and enhanced experience on future visits. If deactivated, these cookies will cause our functionalities to be sub-optimal or even to fail.
• Analysis cookies: these help us to analyze and understand how you use our website, in order to improve its user-friendliness, functionality and content.
• Performance cookies (example: Google Analytics): These allow us to count visits and sources of traffic to our Website. If these are deactivated, we will not be able to know when you visited our Website. These witnesses are anonymous.
• Targeting cookies (e.g. Facebook, LinkedIn): These are used to aggregate information about your activities on our Site and on other sites in order to build up a profile of your interests. By deactivating them, you opt out of our targeted advertising on other websites.

Updating this Policy

We reserve the right to modify this Policy at any time in accordance with applicable law. In the event of a change, we will publish the revised version of the Privacy Policy.

We encourage you to review this Policy whenever you access our Web Site so that you are aware of our safeguards and practices for handling your personal information.

If you do not agree with the new terms of the Privacy Policy, we invite you to stop using our Website and our services. If you choose to continue using our Web Site or services after the new version of our Policy becomes effective, your use of our Web Site and services will be governed by the new version of the Policy.